Returns and Exchanges – Vessi

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[Home](/content/ "/"/index.html) | [Returns & Exchanges](/content/pages/returnsandexchanges# "#"/index.html)

Returns and Exchanges

Need a different size or changed your mind? We accept eligible returns and exchanges within 30 days of delivery.

Ensure your items are unworn, undamaged. All tags must be on apparel and accessories, shoes must be in the original box.
Click the "Make a Return or Exchange" button, enter your order number and postal code.
Select the item you want to return or exchange.
Print the shipping return label and mail your order.
After inspection, we’ll send your exchange or refund back to your original payment. Allow 7-10 business days to process.
If you have any questions, please reach out to support.us@vessi.com

Note: Returns are pending until inspected by our team. An exchange request doesn't guarantee the product. If it's unavailable, we'll let you know.

Make a Return or Exchange

FAQs

What is your return & exchange policy?

We accept returns and exchanges within 30 days of delivery on eligible items purchased from Vessi.com.

To qualify:

Footwear: Unworn, undamaged, and returned in the original shoebox
Apparel & accessories: Unworn, unwashed, undamaged, with original tags attached
Final Sale: Items marked Final Sale are not eligible for return or exchange
Processing time: Please allow approximately 7–10 business days after we receive your return
Refunds: Issued to your original method of payment
Return fee: A $10.00 USD return postage fee (plus applicable taxes) covers handling and repacking and is deducted from your refund. Exchanges are free.
Exchanges: Subject to product availability

Please try footwear on indoors and keep the original packaging until you know it’s the right fit.

What else should I know before making a return?

Returns must be submitted within 30 days of delivery
Shoes must be returned in their original shoebox
Please do not tape, write on, or attach shipping labels directly to the shoebox
Missing or damaged shoeboxes are be subject to a $5 reboxing fee
Worn, stained, washed, altered, or damaged items will not be accepted
For hygiene reasons, laces, face masks, socks, and gloves cannot be returned or exchanged
Gift cards are Final Sale
Returns that do not meet our eligibility requirements will not be refunded
After two exchanges on the same order, the resulting item is considered Final Sale

Return fees

🇺🇸 United States

A $10.00 USD return postage fee (plus applicable taxes) covers handling and repacking, and will be deducted from your refund. Exchanges are on us.

🌎 All other international destinations

Prepaid return labels aren't currently available. You’ll be responsible for arranging and covering your own return shipping, including any required customs documentation, duties, and taxes.

Can I return an online purchase in store?

Yes. Eligible, unworn footwear purchased from vessi.com can be returned or exchanged at a Vessi store within 30 days of delivery.

If you’ve already started an online return, please complete it through the online returns process. or visit one of our retail stores for a quicker process.

What is the return policy for purchases made in a Vessi store?

Eligible regular-priced merchandise can be returned or exchanged within 30 days of purchase with proof of purchase.

Items must be:

Unworn and unwashed
Unaltered and undamaged
In their original packaging

Eligible returns will be refunded to the original method of payment. You can also exchange your item or choose store credit.

Shipping fees and gifts with purchase are non-refundable.

Can I return a sale merchandise purchased in store?

Some sale or discounted items may be marked Final Sale on your receipt. Final Sale merchandise cannot be returned or exchanged.

Certain promotional items may be marked Exchange Only. These items can be exchanged for another product or store credit but cannot be returned for a refund.

Final Sale items remain covered by our applicable warranty policy.

Can I return Vessi products purchased from another retailer?

Vessi products purchased through one of our retail partners must be returned or exchanged directly with the retailer where the original purchase was made.

When will I receive my refund or exchange?

Once we receive and approve your return, please allow approximately 7–10 business days for processing.

We’ll send you an email once your refund or exchange has been processed.

How do gift card refunds work?

Gift cards are Final Sale and cannot be refunded or redeemed for cash unless required by law.

If you return an eligible item originally purchased with a gift card, the refund will be issued back to a gift card.

Need to Make a Warranty Claim?

If your Vessis have a product defect or waterproofing issue, you may be eligible for coverage under our warranty.

Warranty claims are handled separately from returns and exchanges.

[**Start a Warranty Claim**](/content/pages/warranty "Start a Warranty Claim"/index.html)

Not sure if your issue qualifies? Visit our [**Warranty Policy**](/content/pages/warranty "Warranty Policy"/index.html) for more information.

Ready to start a return or exchange?

Start a Return or Exchange

Have a question about your order? Visit our [**Help Centre**](/content/a/faq "Help Centre"/index.html) or chat with our Customer Care team.

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Speak to us via live chat, or visit our FAQs for common questions.

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Discover what life with dry socks is all about!

Free Standard Shipping

We offer free standard shipping on orders $150 USD and over.

Free 30-day exchanges · 30-day returns ($10 USD fee)

For any issues on your order, you can reach out to our customer care team.

Stormburst Low Top

$170

Men's

Weekend Classic

$150

Women's

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Vessi Sizing

Find your perfect fit and get ready to feel like you’re walking on clouds.

Women
Men

Shoes

Most Vessi shoes come in whole sizes. Half sizes are available on the Weekend Neo, Weekend Slip-On, Pacific Sneaker, Tidal Sneaker, Tidal Slip-On, Match Sneaker, Uptown Chelsea, Market Flat and Market Mary Jane.

All Shoe Sizes

35.5

8.7

5.5

22.5

8.9

9.1

6.5

37.5

23.5

9.3

9.4

7.5

24.5

9.6

39.5

9.8

8.5

25.5

40.5

25.75

10.1

9.5

41.5

10.2

26.5

10.4

10.5

42.5

10.6

43.5

27.5

10.8

Shoes

All Shoe Sizes

24.5

9.6

6.5

39.5

9.8

25.25

9.9

7.5

25.75

10.1

41.5

10.2

8.5

26.5

10.4

42.5

10.6

9.5

43.5

27.5

10.8

10.5

44.5

28.25

11.1

28.5

11.2

11.5

11.4

46.5

29.5

11.6

12.5

11.8

30.5

13.5

48.5

30.75

12.1

12.2

How to Measure

Step 1: Step on a piece of paper with your heel slightly touching a wall behind

Step 2: Mark the end of your longest toe on the paper and measure from the wall to the marking.

Step 3: Do the same for the other foot and compare measurements with our size chart to get the right size.

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Unsure on Size or Color?

Our support team is here to help. Contact us at support@vessi.com.

Still debating?

Exchanges are free for 30 days, and returns are accepted within 30 days ($10 USD fee), so you can try us on for size and find the perfect pair.

View the full size guide →

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